EJvR
Emile Janse van Rensburg

1 reviews | Active since Aug 2018

04 Sept 2018, 12:28

Disgusted - Stay away from Vodacom

Took out a contract with Vodacom - Red Premium - Monthly charge is supposed to be R 1 714 p.m and end up paying R 2 400 p.m. After several visits at the Paarl shop a lady informed me that I am paying an extra R 500 p.m for games (I have never played a game in my life and dont now what WASP is al about!)...I frequently asked the question why is it so expensive and this is the first person that help me. I spend a day in Canada and my roaming account added up to R 5 000 + and because of this high monthly payment i have to migrate to a cheaper package. They charged me R 2 400 penalty after all these costs . I am unhappy with the way Vodacom treated me and if they don't correct this mistake I will never use them again. Vodacom is a money spinner and don't treat there clients in the right way.

0
Replies (3)
Vodacom
Vodacom's reply04 Sept 2018, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Sept 2018, 14:53
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team

EJvR
Emile Janse van Rensburg's update19 Sept 2018, 07:27
Reviewer Update
Vodacom-Still no feedback?