Disgusted service delivery and Theft

On 2 June 2020 my Vodacom Fiber service order was approved SO***. 8 July 2020 my fiber connection was activated !!!

I requested a 50mbps fiber connection. 10 July 2020 I contacted Vodacom fire on *** that my connection was only 11mbps. multiple service request were opened (SR***, SR***) just to cite a few complaining that my connect is not what I requested. After waiting for almost 1 month a service technician (05/08/2020) was sent to my residence. He stated that he will investigate and Vodacom will revert back to me, on 19/08/2020 I received an sms stating that the service request status had been changed to closed.

1 September 2020, my account was debited with an amount of R 3841.72 for fiber service I did not receive. my connection is still on 10mbps and NOT on 50mbps.

Vodacom agent Dorcas Matjila and her Manager Kimberly-Anne Myburgh were quick to sell me the product, but as soon as I requested there assistance I was told and I quote "Good day Jannie, Kindly note that I cannot assist in this regard. Support will be in touch to resolve the matter. Please dispute invoice with the relevant department once received. Kind regards, Dorcas Matjila FTTX Bitstream Operations http://www.vodacom.co.za/fibre"

To Date no avail, despite numerous attempts and emails, naming and shaming is also not working, yet I need to pay for services not received.

Vodacom executives !!!! what service are you rendering, this theft nothing else how do you condone what is happening with your service delivery.

Please check your records this is not my first complain.

Service absolutely USELESS. This speaks directly to Management and there ability to lead form the front.