Disgusted Service and Misinformed shop assistance

I had taken the opportunity to purchase a phone using the Pay Joy option.

The phone that I have purchased/renting until full payment is done is: SAMSUNG A24 BLACK 128GB D

Now this phone was purchased at VODACOM in VANGATE MALL CPT Consultant that assisted me is: SALAA001

Before anything was finalized I asked her whether will the phone be NETWORK LOCKED and she assured me that no it won't be.

I than asked if I can use my my existing MTN number (SIM) into this new phone and she said yes.

I than decided to take insurance with vodacom of the phone and they (Lydia)informed me that the vodacom SIM will be registered on the insurance...

Few days later I noticed that if I take the vodacom SIM out of the phone my phone doesn't function at all.

Today 03/10/2023 I decided to go back and cancel the insurance as it's the only thing that's keeping this SIM on my phone which i am not using and my Telkom SIM is rotated with MTN due to this VODACOM SIM registered in ny insurance.

Consultant that assisted me told me they explained it incorrectly.

When taking a phone with Pay Joy a number has to be app locked no matter what the network is in order to keep track of the payments etc...

I'm shattered as this VODACOM SIM registered at PAY JOY is a dummy SIM (SIM that I'm not using..

My payments are made on a weekly bases and I need this VODACOM SIM out of this Phone and rather register my 6 year old SIM (MTN) as I can't afford to loose that number.

Please I can't wait until I pay out the phone for this issue to be sorted please.

Contact Details Email: *** Cell: *** (MTN)

Looking forward on hearing promising response to this frustration.

I AM STUCK WITH SIM CARD I DONT USE BECAUSE OF THIS CONSULTANT AND LYDIA FOR THE NEXT 8 MONTHS.

I DO NOT CARE IF YOU CHANGE MY MTN NUMBER TO VODACOM AS LONG AS MY 073 NUMBER WILL BE ACTIVE AS IM JOB HUNTING

Kind Regards