Disgusted service

I went to purchase data of R149 however the employee that assisted me had entered R1490 and that amount was deducted from my account. I then notified the manager, Riaan Van Wyk, and waited in the shop for 2 hours to later find out that they would not give me the cash. I had to wait for my account to be credited by the company. Further communication between Riaan and myself took place and I only got my money in March. Today, my bank phones me to notify me that my account will be debited by Vodashop as they said I was paid cash. I called the shop to find out that Riaan no longer works there and the manager refused to speak to me and told the employee that answered the phone to deal with the situation. I was told to go to the shop but I notified them that I was in Cape Town for a holiday and that I stay in Richards Bay. This is such a disappointment to get such pathetic service from a well known service provider and it is so time consuming.