MN
Mandisa N

1 reviews | Active since Jan 2025

08 Jan 2025, 09:38

Disgusted per usual at Vodacom lack of customer service!!

Vodacom! When I catch you I am throwing hands you damn fool.

I am also one of the many people who ordered something on black Friday and my order ended up getting cancelled without informing me.

When I tell you that if I was notified of short stock I would have gone to another company but it wouldn't be Vodacom if they weren't so selfish right?

Peak deadlines season at work, my work requires a cell phone to access literally all our apps and print etc and I ordered quickly because I was struggling, tell me why I ended up using my struggle phone, go home for holidays, struggle to navigate with google Maps and working from home and still come back to find still nothing on the order and I am still at work, switching my old and almost near dead phone and I need to start the process again with another company???

Pure disgust!!!

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2025, 10:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team