Disgusted part 2

My issue has not been resolved till this day I don't have my phone. You people have the odasity to post that my query has been resolved. After I complained I was told by Cassandra that my phone was at the vodacom data store only to find out that was a lie. The next day I revived a phone call saying my handset had just arrived<br> I immediately asked what my excess fee is I was told R709 I then explained that I had an email confirming it was R400 I then explained that I had insurance this was news to the *********** vodacom staff. I was told that no insurance papers have been sent with my phone and that I need to come fill in forms so that it can be sent away again. I've driven from tyberg to zevenwacht mall then to canal walk to find out they offline. Then back to canal walk the next day to find out my phone not there now I'm needed to come in to sign insurance forms just because you people never done your job properly I drove over R300 trying to get my phone its been two weeks . I want my phone delivered to my address Im not prepared to pay anything more than what the email states. <br>