Disgusted loyal Subscriber ****** in broard day light
<p>So as a loyal vodacom subscriber for almost 15years thus is the ******** I'm handed. MY contract was migrated from Autopage who invoiced me last month and my debit order went off successfully. We as clients we're not supposed to be affected negatively in anyway what so ever how ever I know quiet a few people who are now experiencing the same issue. I paid my bill for last month which was a little higher than my normal bill as I requested a new sim. So last night my debit order goes off for vodacom and please note I don't just have one contract or sim and here comes the joke they double debit me. So upon calling their call centre this is the beautiful service I receive I call in at 7.30 hold on the phone for 17mins 33secs get through to a consultant and ask who the team leader on duty is she tells me it's a lady called Susan I then request to speak to Susa and politely I tell her I don't want to be called back but want to be attended to now however she confirms my details and drops the call then Susan tries to call me fro. A private number and my phone blocks calls from private numbers. I then call into the CC a second time I then hold for 7mins 30second I get through to an agent who doesn't speak she immediately puts me on mute I can distinctly hear the conversation she is having with someone else so I say halo quiet a few times but am still ignored then she mutes the call and drops after keeping me on hold for 3mins. Then I call back a third time I now wait 10mins and 52secs to get through to an agent and then request to speak to Susan this time I'm already livid to the max. Susan then gives be an explanation which makes no sense to me and even tried to explain it to my Fiance when then send me a statement that makes absolutely no damn sense. So my question is where did the money of my debit order I paid last month go to as I paid for my contracts as well as all the other clients who have so politely been double debited this month and please keep in my that by the time my billing cycle started last month my lines we're already migrated. I did not receive a statement from vidacom this month with the exception of the one Susan sent me last night. So as a hard working individual who pays my bills on time I cannot afford to be so charitable as just to give money to a company for no given reason. What happened to my money I paid last month and all the other clients who we're migrated over to your company? I am disgusted at the level of service I ha e recvied and I was a proper explanation and I want my money refunded I don't care where it comes from because I have proof that my contracts we're paid last month or else my lines woulve been soft barred or suspended. So who is trying to full who as an employee in the service industry I am very well of my rights as a honest consumer I know my laws when it comes to the NCA and NCP acts I will also be addressing this with the ombudsman as you have not only waisted my time but posed a huge amount if inconvenience on my budget which is unacceptable in to days economy I cannot afford to be dishing money poo it I do not have as I have a family to feed. I am ever so annoyed that I even though OK ught if migrating my lines over to this company I had to rather port to another provider.</p> <p> </p> <p>Your Disgusted Client</p> <p>Please note I cannot receive calls from private numbers my email address is:miss cm courtier sign ail.com</p>
