DISGUSTED! It's been 2 months now! Ref: ***
<p>I am STILL dealing with the early upgrade issue where the system gave me the incorrect amount and they have been over charging me since November!</p> <p> </p> <p>NO ONE wants to take responsibility for this! Gugu and Khujo at the Nelson Mandela Square store have told me they handed the issue over to Vodacom and I received an SMS yesterday telling me my issue has been resolved, BUT IT HAS NOT BEEN RESOLVED?! I have not been refunded and no one has updated me. GUGU and KHUJO have not been following up or helping me. </p> <p> </p> <p>I am disgusted!!! I expect a refund for the over charged amount. Michael, the store owner, just brushed me off and said the issue would be resolved, but he clearly doesn't care either. </p> <p> </p> <p>My previous Hello Peter report was never responded to, and Vodacom never called me. Pathetic cell phone company!!!</p> <p> </p> <p>I will I'll be contacting my lawyer!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
