1 reviews | Active since Nov 2016

20 Jan 2017, 14:41

DISGUSTED! It's been 2 months now! Ref: ***

<p>I am STILL dealing with the early upgrade issue where the system gave me the incorrect amount and they have been over charging me since November!</p> <p> </p> <p>NO ONE wants to take responsibility for this! Gugu and Khujo at the Nelson Mandela Square store have told me they handed the issue over to Vodacom and I received an SMS yesterday telling me my issue has been resolved, BUT IT HAS NOT BEEN RESOLVED?! I have not been refunded and no one has updated me. GUGU and KHUJO have not been following up or helping me. </p> <p> </p> <p>I am disgusted!!! I expect a refund for the over charged amount. Michael, the store owner, just brushed me off and said the issue would be resolved, but he clearly doesn't care either. </p> <p> </p> <p>My previous Hello Peter report was never responded to, and Vodacom never called me. Pathetic cell phone company!!!</p> <p> </p> <p>I will I'll be contacting my lawyer!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team