MB
Marijke B

1 reviews | Active since Sept 2014

14 Jul 2016, 11:24

Disgusted in your service

<p> I am disgusted in your service. I have been a customer for years. I cancelled my contract last month as I thought I would go prepaid but now changed my mind and want to apply for a new contract. I have always paid and been a loyal customer. I app**** online for a contract and someone phoned me. We went thru the process and I get told it's declined but she can't tell me why. Why was I declined? I'm earning more, i can pay but yet you won't help me. But Telkom and mtn will help me. But I want to stay with vodacom. Is this what u guys want to chase your customers to your opposition. This is very dissapointing. I don't want to wait 90 days to reapply as I need it now, and I have the right to know why I was not accepted. People who earn less get accepted. This is utter *******. </p>

0
Replies (1)
Vodacom
Vodacom's reply15 Jul 2016, 04:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team