1 reviews | Active since Sept 2014
Disgusted in your service
<p> I am disgusted in your service. I have been a customer for years. I cancelled my contract last month as I thought I would go prepaid but now changed my mind and want to apply for a new contract. I have always paid and been a loyal customer. I app**** online for a contract and someone phoned me. We went thru the process and I get told it's declined but she can't tell me why. Why was I declined? I'm earning more, i can pay but yet you won't help me. But Telkom and mtn will help me. But I want to stay with vodacom. Is this what u guys want to chase your customers to your opposition. This is very dissapointing. I don't want to wait 90 days to reapply as I need it now, and I have the right to know why I was not accepted. People who earn less get accepted. This is utter *******. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
