Disgusted in Vodacom/Vodapay

Extremely poor service on the Vodapay app. Attempted to buy electricity Friday evening, money deducted and no voucher/pin received. Spent 20 minutes on a call with first Vodacom Customer Care then Vodapay customer care, unable to refund as they specific department only works Mondays. I spent my last money on this purchase as i only have 7 units, was not assisted and left in the dark. 10+ years loyal client that has never had any arrears. Disgusted!!!!