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Bianca B
1 reviews | Active since May 2024
28 May 2024, 09:52
Disgusted in Vodacom service and network
My experience with Vodacom has been atrocious! They have now jeopardized my daughter's online job with Dubai as well due to their network issues that have not been sorted out since last month! I have been on the phone with them and get told that they are aware of network issues in numerous areas but they don't know what is causing the issue so they don't know how to fix it. How rediculous is this?!?! I get told a technician will call me but no one calls me back. We work online in this new day but Vodacom cannot deliver to their clients needs. It's disgraceful. What is vodacom going to do now that my daughter has lost her income due to vodacom unstable network?????
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
28 May 2024, 10:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2024, 10:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Bianca B's updateReviewer Update
28 May 2024, 10:25I doubt this very much. I was just on a half hour call now, got told I'd be called back and nothing, no call, network is still a mess and I'm unable to do simple tasks on my pc using my Hotspot. This needs to be dealt with today. Not in 72 hours like I've been advised before, I need to work...
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Bianca B's update28 May 2024, 10:25
Reviewer Update
I doubt this very much. I was just on a half hour call now, got told I'd be called back and nothing, no call, network is still a mess and I'm unable to do simple tasks on my pc using my Hotspot. This needs to be dealt with today. Not in 72 hours like I've been advised before, I need to work...
Vodacom's replyOfficial
28 May 2024, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BB
Bianca B's updateReviewer Update
29 May 2024, 13:02Today I have just received a message from vodacom stating that my ticket has now been closed?!?!? Nothing has been sorted out, no technicians have come out to inspect. I have just received a call to say they are working on the issues BUT my network is still unstable and keeps dropping. Please advise as a matter of urgency.
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Bianca B's update29 May 2024, 13:02
Reviewer Update
Today I have just received a message from vodacom stating that my ticket has now been closed?!?!? Nothing has been sorted out, no technicians have come out to inspect. I have just received a call to say they are working on the issues BUT my network is still unstable and keeps dropping. Please advise as a matter of urgency.
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Bianca B's updateReviewer Update
02 Jun 2024, 15:06I want to know how is Vodacom going to compensate me and my daughter now that an income has been lost due to the network issues of vodacom??? It is now over a month with no resolution. I have been a paying loyal customer for years, I even upgraded in a couple months ago. This is unacceptable that I have now lost tremendously and gained extreme stress. How am I going to pay our expenses being 1 salary short now and not budgeted for. I want answers ASAP. I can't even email your organization because then I get told to what's app some silly Ai Tobi who cannot answer my questions. How is Vodacom going to assist us and ensure we don't lose our home because of them???
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Bianca B's update02 Jun 2024, 15:06
Reviewer Update
I want to know how is Vodacom going to compensate me and my daughter now that an income has been lost due to the network issues of vodacom??? It is now over a month with no resolution. I have been a paying loyal customer for years, I even upgraded in a couple months ago. This is unacceptable that I have now lost tremendously and gained extreme stress. How am I going to pay our expenses being 1 salary short now and not budgeted for. I want answers ASAP. I can't even email your organization because then I get told to what's app some silly Ai Tobi who cannot answer my questions. How is Vodacom going to assist us and ensure we don't lose our home because of them???
BB
Bianca B's updateReviewer Update
19 Jun 2024, 20:10Can't believe that this issue still has not been resolved. I've now been told that the towers have an overload of users and this is what is causing the connection issues. Every time I follow up with vodacom, I get told the same thing.. The issue is with the network team, this has been now another 2 weeks and nothing has changed. What the heck is going on with Vodacom?!?!? This is absolutely appealing to say the least. Can someone give me answers and can this be resolved.
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Bianca B's update19 Jun 2024, 20:10
Reviewer Update
Can't believe that this issue still has not been resolved. I've now been told that the towers have an overload of users and this is what is causing the connection issues. Every time I follow up with vodacom, I get told the same thing.. The issue is with the network team, this has been now another 2 weeks and nothing has changed. What the heck is going on with Vodacom?!?!? This is absolutely appealing to say the least. Can someone give me answers and can this be resolved.