TM
Tanya M

1 reviews | Active since Nov 2015

12 Aug 2016, 12:21

Disgusted in Vodacom's level of service

<p>I have a data contract with vodacom which I canceled 2months ago. They indicated at the Vodacom shop in Tygervalley mall that they will cancel the contract and I need to pay for one month before the service is discontinued. Today I received my bill and it indicated that I am still paying for the contract. When I called the call centre they indicated that theres no cancellation of this number on their system and I need to talk to the cancellation dept which I called and they put the phone down in my ear twice after I had to wait atleast 5min before the call was picked up. At this stage I am very frustrated as I am receiving no assistance in cancelling this contract which Vodacom slipped up in cancelling.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team