1 reviews | Active since Nov 2015
Disgusted in Vodacom's level of service
<p>I have a data contract with vodacom which I canceled 2months ago. They indicated at the Vodacom shop in Tygervalley mall that they will cancel the contract and I need to pay for one month before the service is discontinued. Today I received my bill and it indicated that I am still paying for the contract. When I called the call centre they indicated that theres no cancellation of this number on their system and I need to talk to the cancellation dept which I called and they put the phone down in my ear twice after I had to wait atleast 5min before the call was picked up. At this stage I am very frustrated as I am receiving no assistance in cancelling this contract which Vodacom slipped up in cancelling.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
