CS
Charlene S

1 reviews | Active since Aug 2012

17 Jan 2019, 14:25

Disgusted in Vodacom

I have two Vodacom numbers and I am using both my numbers.

From about 11am both nr’s has been giving me issues.

I get a message that says “Not registered on the network” or "No Service-Selected network (Vodacom-SA) not available.

Then tried to manually connect, it connects and the disconnects again. When connected it does not show the Network mode (LTE/3G/2G). When connected for the brief few minuets I might get an SMS, but that is it.

I called your call center twice without any success and am still waiting for the agents to call me back.

I tried everything they said I should do. I switched off both phones, I swapped the sim cards.

Some of the people I work with has the same problem.

We are working in Sandton.

PLEASE assist and provide me with any information as to what the problem is today.

How can you work for a company and not know what is happening? And how can you tell me to do sim swap if you don't know yourself if it will work and then I must pay for it but the problem is with the Vodacom network.

I can't even call Vodacom from any of my two numbers???? So please get your act together. I have been a loyal Vodacom customer and I always recommend Vodacom to others and this is the thanks you get.

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2019, 15:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Jan 2019, 18:13
Official
Dear Charlene, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We tried calling you on numerous attempts and there was no answer. We have responded to your query via email.   Regards Consumer Website Team(SA)