mL
maura L
1 reviews | Active since Aug 2010
10 Jun 2024, 15:40
Disgusted in Vodacom
I'm am utterly flabbergasted at Vodacom, in March 2024 I decided to go under debt review. All my lines were immediately disconnected and my contracts were cancelled by vodacom without even informing me. I then created a hello Peter review at which their legal department contrated me and said it's because I'm under debt review and no further communication from Vodacom was received till today the 10th of June 2024 from a law firm stating that I owe vodacom R106 000. I never cancelled my contracts, they did. What about debt review doesn't vodacom understand. If I can't even afford to pay all my accounts, where am I going to get a R106.000 from?
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Replies (1)Vodacom's replyOfficial
11 Jun 2024, 07:37 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
