GW
Grant W

1 reviews | Active since Dec 2020

03 Dec 2020, 21:04

Disgusted in Vodacom

I have been a Vodacom client for as long as I can remember and I must say that I'm disgusted in the service Vodacom provide when is comes to trying to close my account. I have immigrated and have payed my contract up in full, and I have been trying to close my account with Vodacom for several weeks now, have tried calling and I have sent numerous emails to ***, but yet they still have the audacity to charge me monthly connection fees.

It just amazes me that for so may years I have not had any problems with Vodacom until now, quick to help you sign up for a new contract and will bend over backwards to help you get the deal that best suites you. When is comes to trying to close your account, well that is proven to be impossible.

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2020, 07:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team