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Chelsea B

1 reviews | Active since Jun 2023

07 Jun 2023, 08:36

DISGUSTED IN VODACOM

I am utterly DISGUSTED with Vodacom. Earlier in the year I received an email stating that I would be automatically moved to a 150meg fiber line as Frogfoot apparently no longer offered the 50meg package I was already on. I phoned Vodacom and said I REFUSE to be upgraded and opted to rather downgrade to a 40meg package for R619 per month. I was PROMISED no surprise bills. In May this year Vodacom had the audacity to deduct 3X the amount and "automatically" started billing for an ADDITIONAL 150meg line WHICH I MADE CLEAR I DID NOT AGREE TO AND DID NOT WANT! Multiple tickets were logged and to date I received 0 feedback. I was told at the end of May they would sort this nonsense out and refund the money back into my bank account and the agent has the audacity to tell me it's going to be difficult to get my money back. It was not my error in the first place and now they want me to pay for their mistake! I Have never been so sickened with such poor service in all my life. They have NO RIGHT to automatically upgrade ones line without their permission AFTER I explicitly told them NO! Low and behold I wake up to yet another ridiculous bill amount because it STILL HAS NOT BEEN RESOLVED! I am giving Vodacom 2 days to sort out this mess otherwise I will be taking legal action. I am now plain GATVOL of their excuses. I have all of the recordings of every single interaction with them from this year and all of their false promises and lies. Vodacom is robbing their customers blind and customer service is absolutely USELESS.

0
Replies (5)
Vodacom
Vodacom's reply07 Jun 2023, 09:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CB
Chelsea B's update08 Jun 2023, 15:01
Reviewer Update
Why am I not surprised, STILL no feedback on any of the queries. NB this was posted AFTER speaking to multiple agents who were not able to assist in giving me any answers last week. I have just instructed the bank to reverse your debit order. You can contact me and bill me again once you have fixed your mess up.
CB
Chelsea B's update26 Jun 2023, 22:49
Reviewer Update
Once again I have received 0 feedback from you guys, 0 update on my many queries logged and 0 updated invoice as promised. I checked my bank and there was still R1700 scheduled to be deducted off of my account at the end of June. You guys are *******! This is the 2nd time this "automatic upgrade" ordeal has happened since SIGNING A CONTRACT for the 40meg line in February, I clearly stated over the multiple calls and emails that I did NOT want to upgrade the line, yet still you continued to do so. I am letting you know that I have updated the amount with the bank and should this happen again, or any other additional amounts be deducted without my consent we will be changing our service provider and taking further action.
CB
Chelsea B's update30 Jun 2023, 21:04
Reviewer Update
It is now the evening of the 30th of June and STILL no statement, STILL no update, STILL no feedback. I called Vodacom yesterday to find out how much my account will be billed and as true as nuts they said it would still be the ridiculous amount FOR THE UPGRADE I EXPLICITLY DECLINED MULTIPLE TIMES AND YOU PROMISED YOU'D SORT IT OUT AND FIX THIS NONSENSE!!!!! YOUR RESPONSE TO ME ON THIS PLATFORM IS A BLATANT LIE!!!! Due to Vodacoms absolute incompetence it is highly likely that my medical aid deduction will bounce and I've now been forced to take out a loan until you sort this mess out.
I'm absolutely DONE with Vodas#it. Every consultant I have spoken to is absolutely useless. I'm still waiting for a manager to call me from the 1st of June!! The call center agent said it takes around 7 business days to fix my account, I've been told this 4 times now, clearly it's an absolute lie because here I am in a financial mess because of you!!
CB
Chelsea B's update01 Jul 2023, 10:28
Reviewer Update
You have now had the audacity to deduct R2800 from my bank account when it should have been R699. When calling a Vodacom agent they have the audacity to say I'm in arrears yet yesterday a different consultant told me my account is in credit. I am so disgusted in Vodacom and my next step is to go to the ombudsman. Once this nonsense has been resolved rest assured we'll be proceeding to cancel as clearly Vodacom has once again let the consumer down. Vodacom simply do not understand the word NO!