TM
Tumi M

1 reviews | Active since Sept 2018

26 Sept 2018, 18:20

Disgusted in their online upgrade services

I’m appalled that Vadocom are quick to rush a customer for payment but fail to keep them happy.

It’s been weeks that we’re waiting for our upgrade order and suddenly they change what they’ve been telling us.

You call to find out about your order and they send you from pillar to post . Consultants (Mpho a woman) from HO.

Puts you through to wrong departments. Vodacom have to deliver on that product as promised.

We’ve been clients with them for years and now all of a sudden we getting such horrible services and people yebo don’t respect customers???

Over the past few weeks our views about this brand are changing drastically and we wouldn’t recommend it to anyone after such a bad services!

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2018, 18:52
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team