Disgusted in the level of "assistance" received

<p>I called Vodacom to assist me with data bundel issues. The lady that answered to "assist" me was named Mangaka Mokwena. She said that Vodacom had a delay in the system today but wanted to have my number to check and escalate my issue. When she loaded my profile' she asked weather my name is Lisa. I said no, Ilsa is my mothers name. I gave her my name and I told her that the account used to be on my mothers name but has been migrated into my name over a year ago.</p> <p>I have had this same issue with Vodacom earlier this year and they were able to confirm the account was on my name and assisted me thereafter. I don't know why Vodacom won't take the time and effort to correct such admin issues the first time around. </p> <p>Mangaka refused to assist me and kept on telling me she must speak to Lisa....Elisa... A million other names she gave my mother. I told her it is not possible to speak to my mother and then she asked for my mothers number so she can call my mother. My mother has absolutely nothing to do with this. Again, Vodacom trying to find shortcuts to fix the problem. Calling my mother would have been a shortcut to assit me today - but the account wasn't on my mothers name today and won't be tomorrow or next month or with my next query either. So I don't understand how Mangaka could've even thought that that was a solution. </p> <p>She tried to put me through to her supervisor George Thembe, but after holding on she advised that Geroge would call me back. No phone call has been received from George. </p> <p>I think for a customer "assistance" service, the service (or rahter lack thereof) is absolutely disgusting. </p> <p>I am highly disappointed with Vodacom and I will not be renewing my contract with them at the end of this year. </p> <p>Admin excellence and customer service is what makes or breaks companies in the tough economic times facing us today. </p> <p>Vodacom has got a serious issue with both. </p>