Hellopeter
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Annelize R

1 reviews | Active since May 2022

14 Jun 2023, 17:21

Disgusted in service

I was contacted and offered an upgrade on my existing contract. The agent offered me a package which I then accepted. On arrival of my new phone some items was missing. I then queried it, after 2 weeks I was advised that Vodacom did make a mistake and that the ruling is in my favor. After about a month of struggling, still no feedback from Vodacom, I have called numerous times, only to be advised that I will get a call from Vodacom within 48 hours, now almost a month after the upgrade still no answer from Vodacom. They are fast to offer you an upgrade, but when they make a mistake you the client must wait and wait. I am very disappointed in the service. I have been a client for more that 25 years, and to be treated like this, it is disgusting, to say the least......

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Replies (3)
Vodacom
Vodacom's reply15 Jun 2023, 07:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
AR
Annelize R's update23 Jun 2023, 12:14
Reviewer Update
So it has been more than a week, the Hellopeter department from Vodacom called me 2 times, to ask me if the problem had been resolved, that was the only calls I received from Vodacom. NO FEEDBACK, I called the upgrade department and was promised a call 3 days ago, STILL NO CALL. There are absolutely no words to describe the lack of client respect and service. WOW Vodacom this is the worst experience I have every experienced!!!!!
AR
Annelize R's update23 Jun 2023, 12:25
Reviewer Update
With regards to Vodacom responds above, I was told by Vodacom to return the devise because as a new upgrade was suppose to have been done, Apparently you cannot send just the watch on its own, the phone had to be returned and then the full package must be delivered, which I think it is total BS. So your information above is correct if you look at it, but look at the full history and not selected information, as you did above!!!