DISGUSTED IN SERVICE

ABSOLUTLEY DISGUSTED!!!!!! what is going on with the Vodacom repair centre in Umghlanga???? i have been a loyal customer for several years and always believed that you strived for excellent customer service, but clearly i am very mistaken. my phone was sent in for repairs on the 21st of December 2022, the last update i received was on the 29th of December confirming that you are awaiting parts to repair my phone (PLEASE TAKE NOTE THIS PHONE IS BRAND NEW AND NO SCRATCHES OR CRACKS) the only problem i had is that it suddenly did not want to go on. I've noticed several other complaints similar to mine. only problem is i still have no update and it seems as if your call centre is non-existant, which just leads me to believe that you have absolutely no interest to speak/update your customers other than a lousy sms update. I'm not sure if it will help if i go to the branch and make a big scene before anything happens. If i do not get any assistance on this complaint and if there are any damage to my phone that was caused by your repair shop i will definitely take this further! You have really disappointed a long supporting customer.