disgusted in service

I have received no feedback from Vodacom regarding the issue that have been posted. It has been a week since posting on HP and as the account holder i have received nothing from Vodacom. Vodacom did not put any effort in to resolve the issue. Do Vodacom really take critisism to heart? It is becoming obvious that my issues is not important . This is a disgrace. As a long standing client i can not believe that this is the path i am forced to take. This is not the correct way of handling a client. By contacting the person who have reported your service can you rectify a problem. A huge company like Vodacom should be able to resolve this issue within a day. It has been more than three months of complaining to deaf ears. This is insane.