!!!!!!!!! DISGUSTED HOW VODACOM FIBRE IS TREATING US!!!!!!!!!

IF I COULD GIVE THEM ZERO STARS I WOULD.

I am absolutely DISGUSTED in VODACOM FIBRE. My boyfriend and I have never been treated so badly by a company before in our lives! We are new customers and our Wifi has been working for the first month up until now! WE HAVE BEEN WITHOUT WIFI FOR FIVE DAYS!!!!!!!!!!!

As everyone is aware, it is lockdown so we are ALL working from home and legally not allowed to leave our homes unless absolutely necessary. We have waisted nearly R700 on airtime phoning Vodacom and speaking to about 100 consultants about our issue and NOT ONE PERSON HAS YET TO HELP!!!!!!!!

We have not had any wifi for over a week now, My Boyfriend has had his annual leave taken off work and soon to be fired! and I have been without an income and completely stressed because of this huge inconvenience!

Eventually Vodacom sent over their technician, SHAUN- the head of the Western Cape branch to our house at around 10pm to 'Fix' the problem that they themselves (STILL) have zero clue on even what the problem is.... Shaun tells us that this is NOT a Vodacom problem and has to do with Vumatel our box.

Vumatel (actually answer our calls) and sent someone over the next day so prompt and polite. The gentleman informs us that there is actually nothing wrong with our Vumatel Box and in-fact is a Vodacom issue.

We EVENTUALLY get hold of somebody at Vodacom who tells us that they have mixed up our IP address... sounds like an easy fix (clearly not for the workers of Vodacom Fibre, shame..) They also Promise to phone us back but that NEVER happens.

We finally demand to speak to a manager which took us about a year to get hold off, we get hold of LUTHANDO the team leader who has PROMISED to call us back for the last 48 hours, again NO callback. You are all full of empty promises and no results.

I am absolutely disgusted that a company can treat their clients like this!? especially during a time where they know we are all working from home and wifi is essential.

We have also been completely over exposed to the Corona Virus by having strangers enter our house as we have been so desperate for a solution and now VODACOM you have completely put our safety at risk.

My boyfriend could not miss another DAY OF WORK DUE TO NO WIFI so he had to work outside our home today, meaning he was forced to go against our National Presidents CLEAR Laws during lockdown period so he could get WIFI AND NOT GET FIRED SO WE CAN GET AN INCOME FOR THE MONTH.

WE HAVE BEEN MESSED AROUND, TOLD DIFFERENT THINGS BY DIFFERENT CONSULTANTS. NOBODY KNOWS WHAT THEY ARE DOING. WE ARE PAYING FOR A SERVICE THAT WE ARE NOT GETTING!!!

I AM MAKING SURE EVERYONE KNOWS ABOUT THIS IS OUR NEIGHBOURHOOD/FRIEND GROUP WHO USES YOU GUYS AND WILL WRITE THIS ALL OVER FACEBOOK.

OUR SR NUMBER: SR***