Disgusted for paying for staff's stupidity

I sm honestly disgusted in Vodacom. Since cell phones came in I am a Vodacom user, this is my personal sim and number. I was first on prepaid then on contract and since on a data contract. I am disgusted and cheesed off regarding Vodacom. Me over 60 heading for 70 their agents at the vodacare call centre keeps telling me to pay over the counter, and because of them I have to keep paying and extra R100.88 per month for their mistakes. Even some of their team leaders directing mr as such too..I mean realy me not having monies to jyst through away have to pay now for 4/5 months an extra R100 adds up to lots of monies. For a reason they told me to pay over the counter snd I went, made arrangemdnt with the the lady in store for my debut date to chsnge which she said can be done and she did it on their system. All have it on the system it has change including their accounts department but yet they still bill me the extra R100 month in and out. What they punch in on their laptops or computers we do not know, I have insisted they have to listen to the recordings. From the day I went to go pay over the counter and changed my debit date, can you believe it, I still pay for their agents mistakes and teamleaders mistakes. I did my part and duty correct. Only one teamleader I spoke to Wednesday was the first to give me refference number, all the others if ask for refference number, not need just say you spoke so called name. I mean come on..please smell the coffe..they all need correcting traing and skilled. This teamleader of Wednesday is telling me she can forward it to the relevant department to only deduct one month's R100 I mean what about my others due to their agents an teamleaders stupidity???? I must cough up for their miscomuniction and stupidity??????? Oh no, I promise them I will take on Vodacom..this is ripping me off..I never had a problem with Vodacom in the years now their agents directing me and teamleaders to do over the counter..eish..and other teamleaders told me too..I refuse cos putting me in trouble with vodacom and the bank and I have to cough up..Vodacom..where is all the monies coming from..who is going to pay for all this mess. Even the oreviuos teamleader and this one told me too first to go pay over the counter i sad no you putting me in trouble. Only heard Wednesday some agent or whoever has put me on cah i never gave consent i then went to vodacom shop to chsnge my debit date and phoned in too and it was sai it is done now to hear the debit date has not change whata hack..vodacom have to say you suck and have to fix your agents staff and my money that i do not have. Now to hear again today..they did not debit my account as it is set for 8th, thank you that the accounts know it too..but yet charging me every mknth the extra R100 sucks..and to hear..they will debit only what is owing balance then arrangements will be made for the new mknth as it was already set for the new date and only then wilk they debit then obvious at an extra R100. Why must i pay for other people's stupidity and mistake. Vodacom..this is not the last. I do have an updated data contract..if this is not solve completely i will go to another network provider that will give me joy though i have been all the years with vodacom since cell phone came in and this is my own number and sim what you will do with this renewed contract is your baby then. Relky this is not on. I need the details of consumer watch please and more..i promised them i will take on Vodacom they are robbing me their agents and teamleaders. At the end of the day, it is for them only sbout their salary or basic salary and punching on theur laptops and computers not what we the customer says but what they think to make them feel cool. Not even sure if all of them switch on theier recorders. I love tge recorders whenever i phoned they kept telking me over the counter i direct them to their system. I need comsumer watch and ombudsman please their email addy or contact details and more. I am going to put Vodacom on all social media platforms too if i do not get any joy. I have to pay every month in full plus tge extra R100. They wanted to debit my account now the 10th with all extras now telling me they are only next month with obviously again extras and all previous months had to pay the extras for their staffs supidity.