RG
Rodney G

1 reviews | Active since Jun 2023

21 Jun 2023, 20:07

Disgusted

Vodacom has got so bad at client services they don’t even respond to complaint posted anymore and that from a premium brand if that’s what you can call it The highest level you can go been their ceo complaints people don’t even respond to emails or bother trying We got to a point where we even cancelled our Fibre with them but they could not care or cell service reception is shocking Thato from this department makes promised but never does anything and his manager does ever do something even though you text or mail His gone as far a blocking me trying to call him Have no words any longer Look at there rating and comment posted You would thing the shareholder and senior management would protect the brand but clearly service and interest in client is not on there list of interest Disgusted

0
Replies (1)
Vodacom
Vodacom's reply22 Jun 2023, 07:35
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team