Disgusted, dissapointed loyal customer

<p> </p> <p>On the 15th of July(13h15) I took my phone (Sony M4 aqua) to Vodacom in Vincent for a software upgrade. I was told (Daniel Schoeman: assistant manager) to get it round 4pm that day. Instead I got a text (16h20) saying my phone had been sent to the advance fitment centre. On the 18th I went to the shop to be told they took my phone to have the screen fixed. I did not authorise this. I demanded my phone back. On the 19th I got a sms confirming that my phone was in assessment. On the 20th I went back demanding they return my phone. On the 22nd I fetched my phone as advised after being made to pay R57.00 however it would not switch on. I returned to the shop on the 23rd with the phone. After a lengthy discussion with the Voda technician (Aaron Klaasen) I made him sign a document that stated his promises. One being the phone would be fixed at their liability. This would take 7-14 working days. On the 11th August I returned to get my phone back, the arrogant, rude & obnoxious manager told me he had a right to fix whatever they felt was wrong with my phone without authorization. I asked for the terms & conditions where this was written but to no avail. I am sick & tired at how Vodacom has handled this situation. I refuse to pay R1480 when I did not ask them to fix my screen. <br /> LIVID VODACOM USER</p>