Disgusted, dissapointed loyal customer

<p>This complaint follows the complaint written on the 11th August. Still to date my issue has not been resolved instead I received an sms & email (14th &15th) stating that you would follow up. No call nothing from VODACOM.17th August I went to Vodacom where I was told to take my phone on the non working condition it is in. Aaron Klaasen arrogantly told me that Vodacom could not help me & that I should wait for head office if I want. This is my final attempt to reach out failing which I request a written letter from you stating that you are not fixing the phone so I can submit it to ICASA. I'M REALLY LOOSING MY PATIENCE. It is over a month since I took in my phone for a software upgrade only to be given a phone that now won't switch on. Sort this out immediately!</p>