DISGUSTED - DISHONEST AND NON DISCLOSURE IN UPGRADE

On 02/08/2024 @ 09:05 Lungile from Vodacom phoned me to do an upgrade through Vodacom Online, as my Contract would no longer be available at the end of August 2024. She first discussed the contract with my wife, and then did a conference call and included me in the call to authorize the upgrade. When we did the upgrade, she advised the only color they have available is Starlight, and the phone would be delivered by no later than Wednesday 07 August 2024. On Thursday, 08 August 2024 @ 14:40 I phoned Vodacom as I had not received my phone. I spoke with Naledi who advised that the Starlight color is on back order, I then asked her what colors they have available and she advised they will be receiving stock tomorrow, and will have black available. I asked her, since they are receiving the black in stock and the phone has not been dispatched, to please change the color to black. She advised that she would get the correct department to give me a call back in order to do the change of color and then dispatch the device. A guy by the name of Codi, called me back, and advised that he has changed the order to black, that they would be receiving their stock on Friday, and the delivery would be done by latest Wednesday the 14th of August. ONCE AGAIN - the 14th of August arrived, and now phone. On the 15th of August I phoned the Vodacom4U branch, who advised that they can assist me, but I would need to cancel the Online Upgrade. I phone Vodacom Online @ 09:36, and requested that Nothando please ask them to proceed with cancelling the upgrade immediately as I would rather go to the branch because I am tired of the empty promises and pathetic service from Vodacom Online. This morning my Wife went to see Millicent at the Vodacom4U branch in Highveld mall. She checked on the system and advised that the Upgrade had been done in Game Umhlanga Rocks - WHAT THE HELL VODACOM??? You never ONCE declared this information, this is NOT what I requested. I live in Witbank - WHY THE HELL WOULD I DO AN UPGRADE IN DURBAN??? Is this the service to be expected from Vodacom, that they don't say disclose any information about upgrading in Branches 700km away from clients, and permanently fail to deliver on promises. THIS BEHAVIOR DISHONEST AND DISGUSTING TO SAY THE LEAST! Now we have to struggle to get an upgrade cancelled in a branch that we did not request to upgrade in, AND DID NOT AUTHORIZE TO UPGRADE, and I cannot get my device and upgrade sorted out locally because it is locked on the system by the Game Branch In Umhlanga Rocks. Phoning them didn't help as we had to send an e-mail to someone in head office, and hope the details exist, and the request will be attended to urgently. VODACOM YOU SHOULD NOT PRIDE YOURSELF ON SA'S BIGGEST SERVICE PROVIDER YOU SHOULD RATHER DO SOME HONEST ADVERTISING ABOUT NON DISCLOSURE AND LACK OF SERVICE DELIVERY TO A LOYAL CUSTOMER OF ALMOST 20 YEARS! SORT YOUR **** OUT VODACOM I AM NOT HAPPY WITH THIS DISHONESTY AND THE INCONVENIENCE I HAVE TO ENDURE DUE TO YOUR NEGLIGENCE!!