DISGUSTED, DISAPPOINTED, DISMAYED, DISGRACE, DE-VODACOM

<p>I have always been a loyal supporter of Vodacom but I am on the verge of saying Cell C here I come. Just spent 43mins 56 sec to resolve a problem that has persisted since early April. Anger is an understatement/an insult to how I feel about Vodacom right now. The best way to explain myself is to copy/paste an e-mail sent to Vodacom documents - as mentioned for a problem that started early April.</p> <p>OK - Vodacom - The solution is simple. You Know it.</p> <p>From: Lewellyn Petersen [mailto: ********** ********** <br /> Sent: Wednesday, June 22, 2016 11:07 PM<br /> To: ********** /> Subject: SR No - A2-1OXT-QHUTH</p> <p> </p> <p>Good day</p> <p> </p> <p>Attached are the documents required to complete my query regarding the repair of my Lenovo Tablet.</p> <p> </p> <p>3 months down the line and I have not received a call or clarity on my query.</p> <p> </p> <p>Just under 3 months ago (early April) I took my Lenovo Tablet to Vodacom, The Glen, Alberton for repair to be done to the charging point which had stopped charging.</p> <p>After testing it , Rico at the store took in the tablet.</p> <p>I persistently visited the store for update as no one had the decency to keep me updated.</p> <p> </p> <p>After 3 weeks – I revisited the store and was told by the manager that the repair could not be done – she handed me your brochure with contact details of Lenovo – I was to called them to invoke the warranty for the repair.</p> <p> </p> <p>Platinum warranty then arranged for a courier company to collect the tablet.</p> <p>I then received a invoice from “Let Me Repair” – for R24 476.87 (should I laugh or cry).</p> <p>With this information I contacted Vodacom on the 13 May 2016 – creating the above query.</p> <p>Again I have made a number of calls to customer care, with no help received not even a courtesy call to inform me (a small but long - time client) of any developments.</p> <p> </p> <p>Today I call and get told that my query is closed but no resolution noted on the system.</p> <p>The customer care person Casey, was at least helpful to a point, checking up on this, therefore the attached documents now sent.</p> <p> </p> <p>Should this query not be handled as a matter of urgency, I will, considering the unreasonable time already taken, report this to whatever form of media available to me. I am to say the least extremely angry and I am sure you can appreciate how patient I have been.</p> <p> </p> <p>I look forward to an amicable solution.</p> <p> </p> <p>Regards</p> <p>Lewellyn Petersen</p> <p> ********** 057</p>