Disgusted daylight *******

I had a contract with Vodacom for 24 months for my Fibre. I renewed the contract and after the contract came to an end i advised that i no longer wished to renew because the benefits were still the same and it only came with a new router and nothing else. I was advised i can do it month on month and no contract is required. If i did not pay for that month then the service will be disconnected until whenever i made a payment. I later found out that i was listed as Default and owing over R5000. I don't understand ow when i never received any service and my contract had expired.

I have been calling the call center and sending emails to their complaints line, but no one is even bothering to respond to my query. Despite the promises to be called back no one has called me until today and this has a negative impact on my credit scoring.

I thought Vodacom was a reputable company but it is no different then these ****mers who say one thing and provide you something different. How do i owe them when the router is disconnected if no payment is made for that month. What exactly am i paying for if no service was received.