Disgusted David (Customer) vs Goliath (Vodacom)

My average monthly account is about R1500 but on 30 Oct 2015 Vodacom deducted R5 352.19 which included an amount of R3 956.70 for \Data Services". <br> On 2 Nov 2015 I logged a call at Vodacom with reference S3-9LA21-1UHW1 OR A1-XDCK-CAF16R to query the data and was informed on 6 Nov 2015 via sms the query will take 14 days to resolve. I subsequently asked my banker to reverse the debit order and paid R1402.99 at Vodacom Irene (full account excluding the R3 956.70 data).<br> Since then I have been inundated with 5-7 calls per day that my account is in arrears"