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Naeelah G
1 reviews | Active since Oct 2017
28 Oct 2021, 13:53
DISGUSTED
I am HIGHLY disappointed with vodacom. I've taken out a prepaid contract with a S20+ and comprehensive insurance on it last year only for them to tell me they can't fix it and im not insured when I have the proof and I have been sent a pdf of the policy stating I took it out last year but on a S7 edge I have not taken out any other phone last year besides the S20+ and nor do I own a S7. Vodacom has some explaining to do and what I've been sent better not be a **** or misinformation because I WILL take this further
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Replies (3)NG
Naeelah G's updateReviewer Update
28 Oct 2021, 14:13If i need to get a lawyer involved i will
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Naeelah G's update28 Oct 2021, 14:13
Reviewer Update
If i need to get a lawyer involved i will
Vodacom's replyOfficial
28 Oct 2021, 18:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2021, 18:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Naeelah G's updateReviewer Update
28 Oct 2021, 21:13I just got an sms to say my policy was canceled but I in no way gave anyone permission to cancel it
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Naeelah G's update28 Oct 2021, 21:13
Reviewer Update
I just got an sms to say my policy was canceled but I in no way gave anyone permission to cancel it