DISGUSTED CUSTOMER

Vodacom's customer service department and the Retention department obviously does not understand customer service or whatever they call it.

I called vodacom on numerous occasions to cancel my contract to go over to pre-paid.

They transferred me to the Retention department obviously attempts to make me change my decision to cancel which they achieved.

I was promised on two occasions that my contract ends End of March 2019. Commencing the 1st April i will receive R126 airtime and 2GB's of data For R89 monthly. Today is the 1st of April and nothing from vodacom.

I am DISGUSTED by the putrid customer service. I am a vodacom customer for more than 12years and vodacom deducted monthly debits without fail from my account. But this is their output.

I REFUSE to make another phone call to your putrid call centers again.

If this is mot resolved within 24hrs I will give instruction to my bank to block vodacom from ever DEDUCTING another debit from my account # consumer rights