BP
Brenda P
1 reviews | Active since Mar 2019
15 Nov 2019, 10:13
DISGUSTED CUSTOMER
I have had the most horrible experience with Vodacom. First I struggled to get a contract cancelled then I was man handled by one of thieir store managers. After all this I finally received an email saying the contract is cancelled. Only to find out months later i was handed over as if that was not enough i struggled for months to get the matter resolved. When I finally received a settlement letter from them I thought its over to my surprise it is now listed as an internal dispute on my name at ITC and only they can update it.
THIS IS SERIOUSLY PATHETIC OF THEM AND DISGUSTING
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Vodacom's replyOfficial
15 Nov 2019, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 10:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 10:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team