CM
Chanell M

1 reviews | Active since Mar 2019

06 Jan 2025, 19:41

Disgusted Client

We have been without fibre in our area since 27 December 2024. We have been sent from pillar to post by Vodacom Customer Care. All we want is a technician to come out, but all they do is tell us to reboot our Internet. I rely solely on our Internet for my job, and I have now had to buy a sim from a different provider and load it with data just to be able to work! This is disgusting service after being Vodacom clients for years.

0
Replies (1)
Vodacom
Vodacom's reply07 Jan 2025, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team