Disgusted Client

Vodacom have incorrectly billed me on my fibre account beginning of April for a router which was suppose to be included in my package, I firstly app**** for my fibre line in June 2017 there were so many delays and the line eventually only got installed in November 2017. I then get billed incorrectly for a router six months later. I called your "customer service" department on the 10/04/2018 and was advise that someone from the accounts department will contact me back, its the 21/04/2018 and i am still waiting. When i contact your fibre line department they advise me that if a credit is due Vodacom will credit me on my next invoice, what gives Vodacom the right to decide when they credit me. Firstly you bill me incorrectly then you want to keep my money for an entire month again for your error. Will Vodacom provide me with interest on that account, if we do not pay our account you cancel our service immediately and charge us interest. Vodacom's after sales service is really becoming a joke.