Disgusted!!!

I am not a complainer, but I have had it. @Vodacom incorrectly billed me with over R8k on the 3rd March 2020, I phoned immediately and ask that they refund me my money back into my bank account. They told me I had to wait 7-14 working days. On the 9th March I saw that instead of refunding me, the credited my Vodacom account with this money.... I cannot feed my family with my vodacom account!!!!!! I phoned AGAIN and told them to refund the correct amount to my bank account, this was their mistake they had to fix it. Today, only half the money is paid into my account!!!!! How can such a large organization be so ***********???? I am livid, and disgusted!!!!! FIX YOUR DAMN MISTAKES!!!!!