SM
Siphiwe M
1 reviews | Active since Dec 2019
31 Dec 2019, 03:06
Disgusted
I bought a screen protector at vodacom Vaal mall on the 17th of December 2019 at 17h37. I paid R299 for this product, when I got home at around 18h30 it started to bubble on the edges suggesting that it was incorrectly fitted. I then went back to the franchise to explain what had happened, to my surprise the manager by the name of Gert dismissed me without understanding my concern. I paid R299 for less than 30 mins, is this the type of service and value vodacom subscribes to. Please note that this is not an issue of money but principle and customer service.
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Vodacom's replyOfficial
31 Dec 2019, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2019, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jan 2020, 11:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Jan 2020, 11:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team