RS
Rafeeqah S

1 reviews | Active since Jan 2020

08 May 2024, 08:49

Disgusted by vodocom

Hi good day today I just had it with vodocom I am at my wits end with thr service they offer I am without internet for 8days now I spoke to numerous agents on a daily base since the 30th of April we tried to get the internet connection I attached pics agent tells me router is faulty his going to log a report for new router but the 1st may is a public holiday it will take 24hours max understood it's a holiday 2nd may I call them router orderd I should await ram delivery 3rd I call them follow up no progress everyday a different story then I get told it's at the warehouse yesterday I called different story now it's they sendn out vodocom technicians my account is up to date but the service I get is beyond pathetic to top it off they upgrade me to a line tht is more without my consent no one contacted me iv been without wifi can't work buying data like crazy airtime to call them for 7days in a row who is going to compensate me for the 7days iv been without wifi vodocom is the worst ever I regret being a customer as they don't mke there customers number 1 priority but bare in mind when it comes to payment they never late but customers has to go to hell and back to get issues resolved up ur service I am beyond upset 😡😡

0
Replies (3)
Vodacom
Vodacom's reply08 May 2024, 10:18
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply08 May 2024, 10:56
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call.

As per our telephonic discussion, we escalated your query to our fibre team for assistance. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

RS
Rafeeqah S's update08 May 2024, 13:53
Reviewer Update
By the looks of it seems like we heading in to day 9
I want the issue resolved today Vodocom I am very upset and my patience has run dry by now you seem to be escalating this issue stated 24hour turn around time turned in to 120 hour turn around and counting I have no more money to waste on calling vodocom😡