Disgusted by vodacom services

I am writing to express my deep disappointment and frustration regarding the Vodacom WiFi service I ordered on Tuesday, 4th June. Today is Wednesday, 12th June, and despite placing the order over a week ago, I have yet to receive the service I was promised.

To make matters worse, technicians from OpenServe only arrived at my premises today, only to inform me that OpenServe infrastructure is not supported in my area. I was then told I should call Vodacom to switch to Zoom Fibre instead.

Frankly, I find this entire experience unacceptable. Not only has there been a lack of communication and transparency, but I was never informed beforehand that the infrastructure might not be compatible. This has led to a complete waste of time and unnecessary inconvenience.

To add insult to injury, I’ve now discovered that Zoom Fibre's minimum package has increased to R680, which is significantly higher than what I had initially budgeted for. This is both disappointing and frustrating, especially given the long wait and the poor service delivery.

I expected better from a company like Vodacom. Please advise urgently on the next steps, and how this matter will be resolved to my satisfaction.