TB
Tarryn B
1 reviews | Active since Sept 2019
04 Sept 2019, 15:56
DISGUSTED BY VODACOM SERVICE
I have never ever had such disgusting service from Vodacom. A phone was ordered online last week. After being pushed from pillar to post trying to track this phone, we get told the contract order was cancelled. We got pushed between 10 different people due to a "SYSTEM ERROR". I am horrified at the service provided by Vodacom for the last 2 days!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Sept 2019, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Sept 2019, 16:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team
Vodacom's reply11 Sept 2019, 16:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team