DISGUSTED BY VODACOM'S SERVICE YESES!!
<p>I am still shocked at this network having been their client from 2003 until now. I have been on a contract with them for 5 years now, well almost since 2013. 21 February a gentlemen, atleast I thought he was, I forgot his name called me and told me that my contract is coming to an end which was 24 months. now they called me (Elite Mobile) and asked if I woudl like an upgrade on a laptop and I said NO, I only need DATA with then becomes an added service which was priced at R109.00 per month then they would debit R150.00 (Administration costs) on the 25th March. I then went to Vodacom local shop here in Nelspruit and I was shocked at the statement now and the fact that theres a new line under my profile which I never app**** for which costs me a lot of money. </p> <p> </p> <p>The sad part is on top of this mistake they BLOCKED my cell phone saying my number is being investigated. Here I am losing clients and money on this number because of a foolish employee who decided not to listen to what I requested and I as a client have to suffer for that. This is what you get for being loyal to a network like Vodacom.</p> <p> </p> <p>The wprst part is I have been calling these people for days now to fix this and none is budging, oh this is so damn frustrating.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As per the feedback received the Sales Support Team has been in contact with you and attended to your complaint.
Regards
RoderiqueLategan
Dear Customer
As per the feedback received the Sales Support Team has been in contact with you and attended to your complaint.
Regards
RoderiqueLategan
