1 reviews | Active since Mar 2017

01 Mar 2017, 08:25

DISGUSTED BY VODACOM'S SERVICE YESES!!

<p>I am still shocked at this network having been their client from 2003 until now. I have been on a contract with them for 5 years now, well almost since 2013. 21 February a gentlemen, atleast I thought he was, I forgot his name called me and told me that my contract is coming to an end which was 24 months. now they called me (Elite Mobile) and asked if I woudl like an upgrade on a laptop and I said NO, I only need DATA with then becomes an added service which was priced at R109.00 per month then they would debit R150.00 (Administration costs) on the 25th March. I then went to Vodacom local shop here in Nelspruit and I was shocked at the statement now and the fact that theres a new line under my profile which I never app**** for which costs me a lot of money. </p> <p> </p> <p>The sad part is on top of this mistake they BLOCKED my cell phone saying my number is being investigated. Here I am losing clients and money on this number because of a foolish employee who decided not to listen to what I requested and I as a client have to suffer for that. This is what you get for being loyal to a network like Vodacom.</p> <p> </p> <p>The wprst part is I have been calling these people for days now to fix this and none is budging, oh this is so damn frustrating.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2017, 16:37
Official

Dear Customer

As per the feedback received the Sales Support Team has been in contact with you and attended to your complaint.

Regards

RoderiqueLategan