YW
Yolanda W
1 reviews | Active since Dec 2020
02 Feb 2023, 16:27
Disgusted by Vodacom- Negative impact to my business
My cell number just stopped working. When I called Vodacom Customer Care they said my number was ported in 2015 and has cancelled my number from the Network. My cellphone number is linked to my business and all my social media accounts relating to my business and Vodacom just don’t seem to care how this adversely affects my business. I want my number back. This is unacceptable.
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Replies (2)
Vodacom's replyOfficial
03 Feb 2023, 08:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2023, 08:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YW
Yolanda W's updateReviewer Update
07 Feb 2023, 10:14It is 4 days since you rep**** and said someone would contact me and I have still not been called. In the meantime, my business is suffering because people can't get hold of me. Will you compensate me for the loss of income?? Ofcourse you won't. My issue remains unresolved and just again proves how little you care. I have asked to be contacted on ***. Utterly disgusted.
YW
Yolanda W's update07 Feb 2023, 10:14
Reviewer Update
It is 4 days since you rep**** and said someone would contact me and I have still not been called. In the meantime, my business is suffering because people can't get hold of me. Will you compensate me for the loss of income?? Ofcourse you won't. My issue remains unresolved and just again proves how little you care. I have asked to be contacted on ***. Utterly disgusted.