CJ
Candice J
1 reviews | Active since Apr 2019
23 Feb 2021, 09:55
Disgusted by vodacom, moving to Telkom due to this service
Hi
I would not even rate Vodacom as I am disgusted by them. I sent an email September and again December and again now for assistance on my arrears account to bring it up to date. Till today I have not received any feedback or notification that they are suspending my account. I have been trying to pay the account but still no call received. Poor service indeed. My number that was blocked *** and I don’t have an alternative number. I have been with Vodacom forever and the only network I used, I speak highly about them but this is unacceptable... rectify my account.
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Candice J's updateReviewer Update
22 Feb 2021, 13:39One of Vodacom’s consultants I spoke to said that once I pay my outstanding arrears I can get my number back and continue with my contract . However when I called after paying they said I need to get a new number and my number is recycled. I am very unhappy about this... anyway I was explained that once I get a new number my contract will continue as normal. But every time I called I got wrong information and now I am told that My contract is canceled and I must continue paying. This is the worst service and Network .... the service received was unprofessional indeed. Acc I***7 - I will be changing this alternative number to telkom real soon. ***
CJ
Candice J's update22 Feb 2021, 13:39
Reviewer Update
One of Vodacom’s consultants I spoke to said that once I pay my outstanding arrears I can get my number back and continue with my contract . However when I called after paying they said I need to get a new number and my number is recycled. I am very unhappy about this... anyway I was explained that once I get a new number my contract will continue as normal. But every time I called I got wrong information and now I am told that My contract is canceled and I must continue paying. This is the worst service and Network .... the service received was unprofessional indeed. Acc I***7 - I will be changing this alternative number to telkom real soon. ***