NF
Nuraan F

1 reviews | Active since Oct 2020

07 Oct 2020, 21:17

Disgusted by vodacom

A door to door sales agent recommended me to have a fibre line with vodacom and seeing that it will be a month to month basis i will only pay for what i use. My fibre line was up and running in March which was my first month free. Then COVID kicked in. No money coming in and my wifi was still connected for 2 months,no worries.by the 3rd month i started paying and and paying each month and then my wifi was only connect for 2 weeks each month and i called in and they said that i have to pay for the previous month. I made arrangements to pay when i couldnt. This is what vodacom does, if you are in arrears, they add the next months fees to your bill and you not even getting ANY wifi connection what so ever but you have to pay for that full month of uncapped wifi. Until you pay the full amount, the scratch out another month of fees where i again dnt get any connection.How is it possible to pay and not get any wifi connection but you paying for that month?! Im suppose to be paying only month to month and i have spoken to several consultants about this to stop my line until i can catch up with the 2 month arrears so that im not billed for a month i dnt get conection for. I wont recommend Vodacom to anyone. Really disgraceful network!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2020, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team