DISGUSTED BY VODACOM ********* DATA *******/BUNDLES
<p> </p> <p>I currently have a contract with Vodacom which is R179 top-up (the hole reason for a damn top up is so we don’t have unnecessary scares at the end of the month), which provides me with airtime in Rands</p> <p>This contract is barely used and used to accumulate the airtime till I can buy a large data bundle.</p> <p> </p> <p>In august around the 15th I tried to load a 5gig data bundle(*111#) which did not load for whatever reason I don’t know (i checked my account many many times assuming it would go through) (according to Bongile and Neo from the callcentre,they claim I loaded a recurring monthly 5gig bundle , (which by the way is a ******* #DATAMUSTFALL###### )) I thereafter looked at my account many times and noticed it had not deducted any total from the balance and I couldnt use the phone for data purposes so I thereafter went back to *111# to purchase the 5 gig again.which thereafter was loaded and the money deducted from airtime value .</p> <p>This month to my surprise I get a ****** ******* from Vodacom telling me I owe them R796.81</p> <p>This is damn crazy and I will not put up with Vodacom’s sly tactics trying to rip of the consumer , I am very unhappy with Vodacom and I really didn’t expect this from such a big company.imagine all those thousand that don’t know or can’t speak up for themselves. Shame on you Vodacom!!!!!!!!!!!!!!!!!!!!</p> <p>I didn’t sign up for any 5gig bundle and if Vodacom wishes to take this further we can, I’m sure this is not the 1st time this has happened to a Vodacom customer and I’m sure it won’t be the last. I will not pay for this ****************, please get this credited/reversed because I will not allow you guys to take me for a proverbial Ride.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
