SK
Sisonke K

1 reviews | Active since Jun 2018

18 Apr 2023, 10:22

Disgusted by Vodacom!!!!!!

I'm starting to hate Vodacom when I really lived them. I bought a Vodacom Whatsapp Ticket via my Vodacom app, the data was working fine, and then just decided to not work the whole day yesterday. I try to get a hold of a customer service advisor, but the number 082 135 always ends up ending the call and me never getting assisted! I buy the Whatsapp data for a reason, I have a 65 year old mother living with a young cousin of mine. I need to be reachable on my Whatsapp God forbid should anything happen! So I call their special needs number I speak to someone and they tell me my number will be blocked if I call that number again. I've been at it with them since yesterday, my problem was still not resolved and when I tried contacting them today again, same thing just going round and round in circles not getting the assistance I require, and now they've given me some bull**** story of they received to many calls from my number its *****ulent so they've blocked my number from calling them!!!!!!!

You took my money when I bought the data, the data isn't working and then you block me because I'm trying to understand why my data isn't working!

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2023, 14:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team