AT
Ashraf T
1 reviews | Active since Feb 2019
16 Feb 2019, 18:45
Disgusted by Vodacom
I bought a phone at Vodacom it crashed within the first 6 months, got a different repaired phone lasted a couple of months and got hot with the ink melting inside. I took it to Vodacom Canal walk i was assisted by Adrian. I got there at 13:47 and left at 16:07 I was totally ignored due to one customer purchasing an iPhone. When it came it the assistant leaving the two of them argued about not wanting to stay to assist me. I felt totally unimportant and ignored. Then ontop of waiting hours i had to pay R100 to replace contacts on a loaned phone because of their incompetence.
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Replies (2)
Vodacom's replyOfficial
17 Feb 2019, 11:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2019, 11:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Feb 2019, 09:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 09:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team