SA
Suraiya A

1 reviews | Active since Jan 2019

28 Jan 2019, 15:02

Disgusted by Vodacom.

I am really disgusted by the lack of service received from Vodacom.

I have called in, time and time again (over 20 times), and have still not received any word back from them even after posting my first negative review about them. I have tried emailing them, calling in, complaining- nothing seems to work. It seems they just do not care and have no intention of rectifying the issue.

I app**** for a landline in September 2018. The line has still NOT been activated yet they continue to charge me for it.

Paying for an inactive landline is extremely frustrating! They continue to take money from me yet offer no help and no service!

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2019, 15:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team