DISGUSTED BY VODACOM

Vodacom gave me a call lat month telling me I have been selected to receive a promotion for a cellphone contract, I declined and was offered a wifi router, to pay R129.00 per month.

I took the offer and was told that all my information is on record. I received and activated the router, everything was fine. The guy who signed me up called to confirm if I have received the delivery and I confirmed. I then asked him how will I be debited since no one has asked me for my bank details, the guy said I must not worry, they have all my details.

On the 1st October, they debit my Capitec savings account. I only use this account for savings so there was no funds in my main savings account. On the 5th October I made a manual payment but that was not enough for Vodacom, I found out later in the month that I am still owing. I called the call centre and the lady I spoke to told me I had to pay R100 penalty fee, by that time I did not have the money so i said they can debit it on the 25th October.

Yesterday I received an email telling me that I am still owing and now my services have been suspended. I call the call centre and the lady I spoke to tells me that I now owe R450.00 reason being, debit order was sent again and was unsuccessful.

This is my very first time takng a contract with Vodacom and I am disgusted at the greed of the company. Firstly I get paid in my FNB account, had they debited me there, they would have received their funds, in full, on time but now I am being punished for taking this contract , Vodacom has decided that they can get more out of me just because they have my bank details.

I am furious and I regret and don't recommend that anyone falls for those telephone sales because Vodacom has clearly trained their staff to do the wrong thing on purpose so they can gain more. MY FIRST EXPERIENCE HAS BEEN THE WORST MISTAKE OF MY LIFE, IT IS DISGUSTING HOW GREEDY VODACOM IS!

I DEMAND A CALL BACK FROM VODACOM AND I WANT A REFUND AND FOR VODACOM TO CANCEL THIS CONTRACT AS I WANT NOTHING TO DO WITH IT ANY LONGER!