RC
Robyn C

1 reviews | Active since Nov 2020

04 Nov 2020, 08:39

Disgusted by this network.

I called into Vodacom last week regarding a WhatsApp bundle that I have bought which DOES NOT WORK AT ALL! This I bought with my own money and they absolutely refused to help me. I requested for a manager and also they refused to put me through to one! Such pathetic service with a network I've been with for as long as I remember.

Definitely moving to a different network for much better service.

Such pathetic service. I am utterly disgraced to be part of this network.

I also requested to have a manager call me back on the 02/11/20 and to date have not received that call even though I advised I would go straight to social media and they didn't give a damn.

I do not recommend this network provider.

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2020, 09:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Nov 2020, 09:34
Official
Dear Robyn

As per our chat, please let us know when the account is available again as we need to authenticate in order for us to assist further.

Regards,
Vodacom Consumer Website Team

Best regards,